Club Irrigation will allow our
Customers to return most products found unsatisfactory within 15 days from the date of shipment, providing the products have been
used only during a short test period and providing the original packaging (if
is in good order. We understand that at times, a Customer may purchase an incorrect product
such as a Pump that may not be the correct flow or pressure. Should this situation
arise, we urge Customers to test the Pump for several minutes; if it appears to be
inadequate, it should be removed, cleaned and placed in the original package
(if applicable). We will be pleased to exchange or reimburse your purchase.
Please note that some items sold, such as Pond liner, Concrete
Fountains, Floating Fountains, Commercial Fountains or other Custom Products
excluded from our Returns Policy due to the nature of these items.
Should you have purchased a product which is unsatisfactory or simply want to exchange it for
another one, please complete the
information required in the "Product Returns & Exchange Form"
link-below ) and forward it by e-mail (
within "15 days" of the date of shipment ) before returning the product.
returns & exchange form
Upon receipt of the form, we
will e-mail a "Return Goods Authorization Number" which should be clearly
indicated on your package. The package must be sent freight prepaid (
customer pays the freight )
to the address indicated on the form.
If the product is to be exchanged for another product,
we will inform you of any
price difference including freight
and applicable taxes.
If you have returned the product for a refund, we
will verify that the product and packaging (if applicable) are in good order and in accordance with our Product
Returns Policy. Later we will advise you by e-mail that your
has been credited accordingly.
Should you require other information
concerning our Product Returns Policy, please do
not hesitate to contact us.
Be assured that you will receive our